Thursday, May 11, 2006

Overstock girl is anoying!


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Welcome to Overstock.com's Customer Service Live Chat! You will be joined with a chat representative momentarily.
Welcome to Overstock.com Customer Service, you are now chatting with Junior.
Junior: Thank you for visiting Overstock.com. How may I help you today?
*you: my tracking number doesn't work
you: it didn't the last time i ordered from here either
Junior: I am sorry to know that, however, I would be happy to help you with that.
Junior: To help you better, may I have your order number please?
you: and you can help me by not putting those awful "it's all about the o" commercials. i mean, are they are trying to be sexual for real or funny. cause they're not either!
you: Invoice Number:--------
Junior: For security purposes, may I ask you to verify the name and billing address on your account?
you: elizabeth --- --- -----
you: --- ---- ----- road
you: -------, ma
you: are you a computer?
Junior: I am sorry, I am real person.
Junior: Could you provide me with the zip code please?
you: were you not amused by my comment? aren't those comericals ridiculous? maybe your boss reads these convos
you: -----
Junior: Thank you for providing the order number and verifying the information.
you: no prob. do they have buttons that auto type that?
you: if not, you should just scare away coustomers by saying "tnx for the address whats ur ssn" and then go steal their identity
Junior: I am sorry we do not have buttons to auto type.
you: wow you must type pretty fast
Junior: May I know if you are referring to the item 'Ladysmith Black Mombazo - No Boundaries'?
you: yup
you: but the tracking number didn't work for the yourself fittness either
Junior: I see that you placed the order on 5/10/2006 and it was shipped on 5/10/2006 via UPS-Mail Innovations.
Junior: I apologize that your tracking information has not been updated by the carrier.
you: and also, i get these emails that say i can get free shipping, so i click the link, and nothing happens with the shipping. i don't really care though
you: uh. its okay
you: last time it stayed the same saying that it was notified it would ship
you: but never anything more
Junior: However, it takes usually takes up to 48 hours for the carrier to update the tracking information.
you: it says: Invalid Package ID, Tracking number, or Delivery Confirmation Number
Junior: I see that item you have ordered comes under media items.
Junior: For media items, most of our items are shipped within 1 to 4 business days after order completion. It takes up to 2 - 15 business days to deliver it to your address.
you: i see it too
you: ummm alright. i am just telling you that there was a problem both times with invalid numbers
you: whatevrr, i'll just wait till it comes
you: oh overstock! you have failed me once again!
you: ;-(
Junior: About the free shipping, if you have any offer you can contact us we will be glad to help you with it.
you: hum well the first time i was supposed to get free shipping because i was new, and the second time because they missed me
you: or so they said in the lovely email
you: can i be a live chatter? i want to work at overstock! where are you guys from?
you: do you like your job?
Junior: Okay, I will adding a free shipping offer to your account which will get applied to your next purchase.
you: thank you!
you: that's freat
you: you're the best
you: i mean that's great!
you: have fun at the o
you: oh yes!
Junior: Yes, I do like my job.
you: bye!
Junior: Is there anything else I can assist you with today?
you: nope, just those bothersome comericals
Junior: Thank you for contacting Overstock.com. I would really appreciate it if you could take a moment to fill out a short survey at the end of this chat. Just click the "close" button on the chat window, and the exit survey will come up. Thanks.
you: ok
Junior: It was nice chatting with you.
Junior: Thank you again for visiting Overstock.com. Have a great day!
you: you too

*(note: you = me)
I didn't really care about the order confirmation. I just wanted to try out the live chat.
The survey didn't pop up, but if it did I would have given her an F+

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